🔄📦 Return & Replacement Policy

Return & Replacement Policy – Trendy Hubspot

At Trendy Hubspot, we truly value your trust and aim to offer a smooth, reliable, and satisfying shopping experience. We understand that sometimes a product may not meet your expectations due to damage, defects, or delivery errors. That’s why we’ve designed a clear and transparent 7-Day Return & Replacement Policy to protect your purchase.

🛍️ Eligibility for Return or Replacement

You are eligible to request a return or replacement if:

  • You receive a damaged, defective, or incorrect item.
  • You initiate the return request within 7 calendar days of receiving your order.
  • You provide a clear and continuous unboxing video, starting from the sealed package, showing the product from all angles.

❗ Note: The unboxing video is mandatory and must be recorded before opening the parcel to ensure transparency. Without this video, we will not be able to process your request.

📦 Steps to File a Return/Replacement Request

  1. Record an unboxing video while opening the parcel. The video must start from the unopened, sealed package and clearly show the product condition.
  2. Contact our support team via WhatsApp, Messenger, or email within 7 days of receiving your order.
  3. Share your unboxing video and explain the issue (e.g., damaged item, wrong product, etc.).
  4. Our Quality Control Team will review your video and request to verify its authenticity.
  5. Once approved, we will:
  • Issue a full refund to your original payment method, or
  • Send a free replacement of the product at no extra cost.

🔁 What Is Not Eligible for Return/Replacement

  • Products that are damaged after delivery due to misuse, improper storage, or accidents.
  • Returns requested after the 7-day window.
  • Returns without unboxing video proof.
  • Items that are marked as “non-returnable” in the product description.

📦 Packaging and Return Shipping

In the rare case where a return is accepted (e.g., if pickup is required), the product must be returned in its original condition, including:

  • Original packaging
  • Product manuals, accessories, and freebies (if any)

We will guide you through the return process in such situations.

💸 Refund Timelines

Once your return is approved and processed:

  • Refunds (if applicable) will be credited within 3 to 5 business days to the original payment method.
  • In case of Cash on Delivery (COD), we will issue a bank transfer or mobile wallet refund (details will be requested).

🛡️ Our Promise

We aim to provide you with quality, trendy, and useful products at fair prices. If something goes wrong, we are here to support you with a fair and transparent return process.

Your satisfaction is our success — thank you for choosing Trendy Hubspot!

📞 Need Help?

If you have any questions about this policy or need assistance, don’t hesitate to contact our friendly support team: